Frequently asked questions by contractors about the new ePermitting Basic Services system include:
Moving to the new ePermitting system allows for future expansion of permitting services that can be offered online. In the mean time, the new system offers these following enhancements:
There may be a couple of reasons why an address cannot be located. We have found that using a partial address works better than using a detailed one. For example; when trying to locate 1234 SW Main Street, all you need to enter is 1234 M. ePermitting Basic Services will bring back all the addresses in the system with this number, and street names that begin with M. Another reason for having difficulty locating an address occurs when the address is in a jurisdiction that is not participating in the ePermitting program. When this happens, the system will notify the contractor the address cannot be found and direct them to the Local Building Department Directory (Local Bldg Dept Dir).
When entering your electrical or plumbing license into the ePermitting Basic System, you must use capital letters or the system will not find the license. Example: 20-202C. You will need to enter your electrical contractor license or your plumbing business license in order to make a purchase. Also, the supervising electrician license will need to be entered each time you purchase an electrical authorization.
Just click on your license number and the system will ask you if you want to associate the license to your account.
License information is obtained through a download of information from the Construction Contractors Board (CCB) and Building Codes Division (BCD). If the information showing is incorrect, you will want to contact the licensing authority to make the change
If you have not associated a particular license type to your account, the system will not show those services as an option to be purchased. To purchase electrical services, you must associate an electrical license to your account. For plumbing services you need a plumbing license. For mechanical services you must have a CCB license.
Each jurisdiction decides what services they would like to offer online. For example, one city might decide to sell permits for sanitary sewer systems online and another city might decide not to offer that service. If you don’t find what you are looking for, you will need to contact the jurisdiction directly to make your purchase. You will find all the contact information for the jurisdictions on the Local Building Department Directory.
After an authorization has been purchased, you must contact the jurisdiction directly to add additional services.
You must contact the jurisdiction directly to void a transaction. If you contact the jurisdiction on the same day you make your purchase, the transactions can be voided. If you need to cancel your purchase at a later date, you will need to request a refund.
Inspections must be scheduled through the jurisdiction after the permit has been issued. You can find all the phone numbers for contacting the jurisdiction on the Local Building Department Directory (Local Bldg Dept Dir).